FAQ - Frequently Asked Questions | Bid Stream Ads

Frequently Asked Questions

Find quick answers to common questions about our advertising platform, campaign management, and technical requirements.

Browse by Category

Find answers organized by topic for easier navigation

Getting Started

8 Questions

Campaign Management

12 Questions

Billing & Payments

6 Questions

Targeting & Optimization

10 Questions

Technical Requirements

7 Questions

Policies & Guidelines

9 Questions

Common Questions

Quick answers to the most frequently asked questions

Getting Started

How quickly can I start running campaigns? +

You can start running campaigns within minutes of account approval. Our onboarding process is designed to get you live quickly while ensuring campaign quality. Most advertisers are able to launch their first campaign within 24 hours of account creation.

Typical timeline:

  • Account setup: 5-10 minutes
  • Campaign creation: 15-30 minutes
  • Approval process: 2-6 hours
  • Campaign live: Immediately after approval
What is the minimum campaign budget? +

The minimum campaign budget varies by ad format:

  • Push Notifications: $50 minimum
  • Native Ads: $100 minimum
  • Pop Ads: $50 minimum
  • Video Ads: $200 minimum
  • Interstitial Ads: $150 minimum

These minimums allow you to test performance before scaling your campaigns. You can set daily budgets as low as $10-$20 depending on the format.

What documents do I need to get started? +

To get started, you'll need:

  1. Business verification: Company registration documents or business license
  2. Payment method: Credit card or business bank account details
  3. Ad creatives: Images, videos, or text for your campaigns
  4. Targeting preferences: Information about your target audience

For individual advertisers, a government-issued ID may be required for verification purposes.

Campaign Management

How do I optimize my campaigns for better performance? +

Here are our top optimization strategies:

  • A/B Testing: Test different creatives, headlines, and CTAs
  • Audience Segmentation: Split your audience and tailor messaging
  • Bid Optimization: Adjust bids based on performance data
  • Frequency Capping: Control how often users see your ads
  • Dayparting: Schedule ads for optimal times
  • Geo-Targeting: Focus on best-performing locations

Our platform also offers automated optimization tools that can help improve performance automatically.

Can I pause or edit campaigns after they're live? +

Yes, you have full control over your campaigns at all times:

  • Pause/Resume: Instantly pause campaigns and resume when ready
  • Budget Changes: Adjust daily or total budgets in real-time
  • Bid Adjustments: Modify bids without stopping campaigns
  • Creative Updates: Swap creatives with quick approval
  • Targeting Changes: Modify audience targeting on the fly

Most changes take effect within 15-30 minutes of being saved.

Billing & Payments

What payment methods do you accept? +

We accept multiple payment methods for your convenience:

  • Credit Cards: Visa, MasterCard, American Express
  • Digital Wallets: PayPal, Skrill, Neteller
  • Bank Transfers: Wire transfers for larger deposits
  • Cryptocurrency: Bitcoin, Ethereum (for verified accounts)

All payments are processed securely through PCI-compliant payment gateways. Minimum deposit amounts may apply depending on the payment method.

How does billing work for different pricing models? +

We offer flexible pricing models to suit different campaign objectives:

  • CPC (Cost Per Click): You pay when users click your ads
  • CPM (Cost Per Mille): You pay per 1,000 impressions
  • CPA (Cost Per Action): You pay for specific actions/conversions
  • CPV (Cost Per View): You pay for video views (for video ads)

Billing occurs in real-time as your campaigns run, and you can set spending limits to control costs.

Targeting & Optimization

What targeting options are available? +

We offer comprehensive targeting capabilities:

  • Geographic: Country, region, city, zip code, radius targeting
  • Demographic: Age, gender, income level, education
  • Device: Mobile, desktop, tablet, specific devices
  • Behavioral: Interests, browsing behavior, purchase intent
  • Contextual: Website categories, content relevance
  • Retargeting: Users who visited your website or app
  • Custom Audiences: Upload your own customer lists
Can I target specific mobile devices or operating systems? +

Yes, we offer detailed device and OS targeting:

  • Operating Systems: iOS, Android, Windows, macOS
  • Device Types: Smartphone, tablet, desktop
  • Device Models: Specific iPhone, Samsung, etc. models
  • Carriers: Target specific mobile carriers
  • Connection Type: WiFi, 4G/5G, etc.
  • Browser: Chrome, Safari, Firefox, etc.

This level of targeting is particularly effective for mobile app install campaigns and device-specific promotions.

Technical Requirements

What are the creative specifications for different ad formats? +

Each ad format has specific requirements:

  • Native Ads: 1200x627px images, 150 character headlines
  • Push Notifications: 192x192px icons, 30 character titles
  • Video Ads: MP4 format, 30 seconds max, 16:9 aspect ratio
  • Interstitial Ads: 1200x1800px, under 2MB file size
  • Pop Ads: 800x600px minimum, HTML5 or image formats

Our platform includes built-in creative validation to ensure your ads meet all requirements before going live.

Do you provide tracking and analytics? +

Yes, we provide comprehensive tracking and analytics:

  • Real-time Dashboard: Monitor campaign performance live
  • Conversion Tracking: Track sales, signups, and other actions
  • ROI Analytics: Measure return on advertising spend
  • Audience Insights: Understand your audience demographics
  • Performance Reports: Daily, weekly, and monthly reports
  • API Access: Integrate with your own analytics systems

All data is available through our web interface and can be exported for further analysis.

Still Have Questions?

Our support team is here to help you succeed

Email Support

Get detailed answers to complex questions via email. Our team typically responds within 2-4 hours during business days.

support@bidstreamads.com
Response time: 2-4 hours

Live Chat

Get instant answers to your questions through our live chat support. Available during business hours for quick assistance.

Available on website
Mon-Fri, 9AM-6PM EST

Phone Support

Speak directly with our advertising experts for personalized guidance and strategic advice for your campaigns.

+1 (555) 123-4567
Mon-Fri, 9AM-5PM EST

Ready to Get Started?

Join thousands of advertisers achieving exceptional results with Bid Stream Ads. Our team is here to help you succeed.